Job from partnerAbout the role
Purple Patch Doors is seeking a part-time Appointment Scheduler to join our administration and office support team. Based in Coombabah, QLD 4216, this role is crucial in managing our appointment scheduling operations and ensuring smooth customer interactions. As an Appointment Scheduler, you will be the key point of contact for coordinating customer appointments, liaising between clients and our service teams, and maintaining our scheduling system. This position offers flexibility with part-time hours, making it an ideal opportunity for someone seeking a structured yet adaptable work arrangement.
Key responsibilities
Handling inbound customer enquiries regarding appointment availability and rescheduling requests
Scheduling and confirming customer appointments using our booking systems and calendar management tools
Communicating appointment details, times and location information to customers via phone, email or other communication channels
Managing appointment confirmations and sending reminders to clients to reduce no-shows
Liaising between customers and field staff to coordinate service delivery and resolve scheduling conflicts
Maintaining accurate and up-to-date appointment records and customer information in our database
Assisting with general administrative tasks including data entry and filing
Supporting the broader administration team to ensure efficient office operations
What we're looking for
Proven experience working in a receptionist, administrative or customer-facing role, ideally within appointment scheduling or similar scheduling environments
Strong organisational and time management skills with the ability to prioritise multiple appointments and tasks
Excellent communication skills, both written and verbal, with a professional and friendly demeanour
Proficiency with scheduling software, calendar systems and general computer applications including Microsoft Office
High level of attention to detail and accuracy when managing appointment data and customer information
Ability to remain calm and professional when managing scheduling conflicts or challenging customer situations
Customer service orientation with a commitment to providing a positive experience for all callers and clients
Flexibility and adaptability within a part-time working arrangement
What we offer
Purple Patch Doors provides a supportive and collaborative work environment where your contribution is valued. We offer part-time flexibility to help you achieve a healthy work-life balance, along with a competitive hourly rate and a friendly team culture. Our required days are Monday and Friday - remaining days are flexible.
You will have the opportunity to develop your administrative and customer service skills whilst working with a growing business in the door and home improvement sector. We are committed to supporting our employees' professional development and creating an inclusive workplace where everyone can thrive.
About us
Purple Patch Doors is a dynamic and growing company specialising in quality garage door solutions. Based in Coombabah, we pride ourselves on delivering excellent customer service and high-quality products to our clients throughout Queensland. Our team is dedicated to making a positive impact in the communities we serve, and we are passionate about maintaining strong customer relationships and ensuring operational excellence. We value reliability, professionalism and genuine care for our customers' needs.
Apply now
If you are an organised and customer-focused professional ready to join our team as an Appointment Scheduler, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position with Purple Patch Doors.
