Job from partner- Fixed Term Full Time/9 Day Fortnight/H36 hours per week
- Salary: From $79,016 plus Superannuation
Looking for your next opportunity in financial administration? Join our Revenue Services team as a Billing Officer in this temporary role for up to six months, with the possibility of extension. If you're organised, customer-focused and enjoy working with financial data, this could be the perfect opportunity to grow your skills while making a valuable contribution to our community.
About the team
Revenue Services plays a key role in supporting the City's rating, billing and account management functions. We are a collaborative and supportive team committed to delivering quality service, maintaining accurate financial records and continuously improving the way we work. Together, we help ensure the City's financial operations run smoothly for our customers and community.
About the role
As a Billing Officer, you'll provide essential administrative support across the City's rating, billing and account management functions. Your work will include processing applications, verifying and reconciling account information, preparing correspondence and supporting customers with billing and refund-related enquiries.
While this is not a traditional customer-facing role, you will regularly contact customers to obtain information relating to refunds and account matters. As such, you'll need to be comfortable engaging with customers professionally and confidently over the phone and in writing.
This is a temporary opportunity for up to six months, with the possibility of extension.
We’re looking for people who have:
- Has experience in financial administration, billing, accounts receivable, accounts administration or a similar environment.
- Is confident reconciling accounts and investigating discrepancies.
- Enjoys working with systems, data and detailed information.
- Communicates professionally and can build positive relationships with customers and stakeholders.
- Is proactive, adaptable and eager to learn new processes and systems.
- Takes initiative, looks for ways to improve processes and enjoys being part of a team.
- Can effectively manage competing priorities while maintaining a high level of accuracy.
What you'll bring
- Certificate III in Accounts Administration or equivalent knowledge and experience.
- Experience performing financial administrative functions and account reconciliation activities.
- Strong attention to detail and commitment to accuracy.
- Well-developed written and verbal communication skills.
- A customer-focused approach and confidence engaging with customers to resolve account and refund-related matters.
- The ability to work both independently and collaboratively within a supportive team environment.
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
- 9-day fortnight
- Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
- Personal and professional development courses
- Access to 350+ fitness facilities through Fitness Passport
- 4 free confidential counselling sessions a year for you or an immediate family member
- 1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
How to applyTo submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.
Contact Person Anneliisa Tonisson
Contact Email *********@goldcoast.qld.gov.au
Closing Date Wednesday 1 July 2026/11:59pm AEDT
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.
