Job Customer Support & Scheduling Administrator (Casual), Bundall

Experienced Call Centre Professionals – Join a High-Performing Operations Team (10 Weeks opportunity with possibility of extension)

Busy. Structured. Purpose-driven!
If you thrive in a fast-paced call centre environment and take pride in delivering clear, accurate service under pressure, this role is for you.

At Total Metering Services (TMS), our call centre plays a critical role in keeping large-scale field operations running smoothly. We’re looking for experienced call centre professionals who can manage high call volumes, work across multiple systems, and contribute to a disciplined, team-focused operation.

This is not a sales role. It’s about coordination, accuracy, communication, and professionalism.

Applicants must be 18 years of age or older.

• Handling inbound and outbound calls to confirm, and manage appointments

• Communicating clearly with customers, technicians, and internal teams

• Managing work across multiple systems while maintaining accuracy and attention to detail

• Responding to emails, system updates, and scheduling changes in real time

• Operating effectively in a high-volume, time-critical environment where priorities shift throughout the day

• You’ll be trusted to hit the ground running in a structured, operational environment

• Your experience in call handling, workflow management, and customer communication is genuinely valued

• Clear expectations, defined processes, and strong team support

• A role where performance, reliability, and professionalism are recognised

• Proven experience in a busy call centre or customer operations environment

• A calm, confident, and professional phone manner

• Comfort working across multiple systems and platforms simultaneously

• A team-first mindset and a strong sense of accountability

• Willingness to complete a National Police Check

• Australian citizenship or permanent residency required
  

• Casual opportunity for 10 weeks, 38 hours per week, Monday to Friday

• Comprehensive onboarding and system training tailored to experienced staff

• A supportive, well-structured workplace with clear processes

• A team culture that values reliability, effort, and results

This role suits people who like being busy, like structure, and like knowing their work matters. If you’re an experienced call centre professional looking for stability, challenge, and room to grow, we’d like to hear from you.

Apply now with your resume and a short cover letter outlining your relevant experience and why this role is the right fit for you.